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Terms and Conditions – Gold Coast Credit Services
These Terms and Conditions (“Terms”) govern your use of the services (“Services”) provided by Gold Coast Credit Services (“the Company,” “we,” “us,” or “our”). By using our Services, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use our Services.
Gold Coast Credit Services provides document processing and credit-related consultation services. Our Services include, but are not limited to, disputing negative items on your credit report, providing credit counseling, and offering recommendations for improving your credit score.
Fees and Payment
You agree to pay the fees for our Services as outlined in the agreement you sign with us. Fees may vary depending on the level of service you require. You have the right to a full refund within 3 business days of receipt, unless otherwise stated in writing. Payments must be made on time and in accordance with the payment terms outlined in your agreement. All cancellations must be in writing, and emailed to firstname.lastname@example.org. Please note that your credit report is available upon request, please call or email our office and request your copy of the credit report you agree to purchase every month. (877) 263-0643 or email@example.com
All payments for products/services provided by our company must be made on the due date specified in the invoice. If payment is not received by the due date, we reserve the right to cancel your services immediately.
We will make a total of three (3) attempts to collect a payment via email or SMS if payment is not received by the due date specified in the invoice. These attempts will be made over a period of seven (14) business days. If payment is not received after the third attempt, your account will be considered past due and will be closed and put into issues immediately.
Past Due Accounts
If your account becomes past due, we reserve the right to take necessary steps to collect the outstanding amount. This may include, but is not limited to, referring your account to a collections agency, withholding services until payment is received, and reporting the delinquency to credit bureaus.
If you believe that there has been an error in the billing or payment process, please notify us immediately. We will make every effort to resolve the issue in a timely and efficient manner.
All communication regarding payment and billing matters will be made via email. It is your responsibility to ensure that the email address and phone number we have on file is accurate and up-to-date.
You agree to:
a. Provide accurate and complete information as required for us to perform our Services.
b. Notify us promptly of any changes to your personal or financial information.
c. Actively participate in the credit repair process by responding to our communications in a timely manner.
d. Follow our recommendations and advice for improving your credit.
No Guarantee of Results
While we strive to provide the best possible service, we cannot guarantee specific results or outcomes. Credit repair is a complex process, and many factors can impact your credit score. We do not guarantee that your credit score will improve, or that negative items will be removed from your credit report.
Either party may terminate the agreement for our Services at any time, with or without cause, upon written notice to the other party. Upon termination, you will be responsible for any fees incurred up to the date of termination.
Limitation of Liability
To the fullest extent permitted by law, we will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, data, or goodwill, arising out of or in connection with your use of our Services.
You agree to indemnify, defend, and hold harmless Gold Coast Credit Services and its directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses, including reasonable attorneys’ fees and costs, arising out of or in any way connected with your access to or use of our Services.
These Terms shall be governed by and construed in accordance with the laws of the state in which Gold Coast Credit Services operates, without regard to its conflict of law provisions.
Any dispute arising out of or in connection with these Terms or our Services shall be resolved through good faith negotiations between the parties. If the parties are unable to resolve the dispute within thirty (30) days, either party may submit the dispute to binding arbitration, in accordance with the rules of the American Arbitration Association.
Changes to Terms
We reserve the right to modify these Terms at any time. Your continued use of our Services after any such changes constitutes your acceptance of the new Terms.
If you have any questions or concerns about these Terms or our Services, please contact us at:
Gold Coast Credit Services
Last updated: March 21, 2023